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Warranty Service

Electronic accessories have a 90-day warranty from the date of delivery. At the same time, the customer is entitled to long-term official technician support.
Electronic accessories have a 90-day warranty from the date of delivery. At the same time, the customer is entitled to long-term official technician support.

FAQs

Electronic Accessories Have a 90-Day Warranty
If you have purchased an airplane or vehicle and discover a defective part(s), FMS will provide the part or parts necessary to correct the issue. If the part you need is out of stock or unavailable as a spare part, we may offer a coupon as compensation. 
How to maintain and store the battery?
The original battery(excluding over-discharge) deserves a 90-day warranty.

The basic knowledge about the maintenance and storage of lithium batteries (please always follow):
1. The new battery is only half-charged when leaving the factory. The battery must be full-charged with the complimentary USB charger before use.

2. The full voltage per battery is 4.2V. Over-discharge will damage and swell the battery. And the USB charger will refuse to charge the battery, the above doesn’t contain in the warranty. Discharge until the device stops working before cutting off the power is prohibited. Putting the car aside without cutting off the connection of the battery is prohibited.

3. Please disconnect the device and battery if no use for a long time, and store the battery half-charged. The battery is recommended to store with a voltage of 3.8V-3.9V. The battery stored with full charge or discharge will swell easily.
Product Warranty Does Not Cover Airplanes Which Have Been Flown
It is imperative that you perform all necessary pre-flight checks before flying your aircraft for the first time. FMS is not responsible for failures, usage issues, wear and tear, damage, accidents, or injury stemming from abnormal use, driver/flyer/operator skill level, weather, and/or terrain.

RC models are consumables. Accessories may wear out after multiple uses, requiring the buyer to purchase replacements.
Product Warranty Does Not Cover Modified Products
Modifying the product in any way voids the warranty. This includes painting, gluing, cutting, soldering, modifying electrical connectors on Motors / ESCs / Batteries, or modifying an aircraft airframe. 
Require Evidence Of Warranty Defect
If you discover a product issue you will be required to provide photo and/or video evidence of the issue. Once we are contacted, one of our product support agents will review your information and photos and will work with you on troubleshooting and diagnosis. Many issues are easily resolved with settings or configurations.
Warranties are Non-Transferable
Our warranty is for the original purchaser only. If the original purchaser sells an item to another party, the warranty does not transfer to the new buyer.
Electronic Accessories Have a 90-Day Warranty
If you have purchased an airplane or vehicle and discover a defective part(s), FMS will provide the part or parts necessary to correct the issue. If the part you need is out of stock or unavailable as a spare part, we may offer a coupon as compensation. 
How to maintain and store the battery?
The original battery(excluding over-discharge) deserves a 90-day warranty.

The basic knowledge about the maintenance and storage of lithium batteries (please always follow):
1. The new battery is only half-charged when leaving the factory. The battery must be full-charged with the complimentary USB charger before use.

2. The full voltage per battery is 4.2V. Over-discharge will damage and swell the battery. And the USB charger will refuse to charge the battery, the above doesn’t contain in the warranty. Discharge until the device stops working before cutting off the power is prohibited. Putting the car aside without cutting off the connection of the battery is prohibited.

3. Please disconnect the device and battery if no use for a long time, and store the battery half-charged. The battery is recommended to store with a voltage of 3.8V-3.9V. The battery stored with full charge or discharge will swell easily.
Product Warranty Does Not Cover Airplanes Which Have Been Flown
It is imperative that you perform all necessary pre-flight checks before flying your aircraft for the first time. FMS is not responsible for failures, usage issues, wear and tear, damage, accidents, or injury stemming from abnormal use, driver/flyer/operator skill level, weather, and/or terrain.

RC models are consumables. Accessories may wear out after multiple uses, requiring the buyer to purchase replacements.
Product Warranty Does Not Cover Modified Products
Modifying the product in any way voids the warranty. This includes painting, gluing, cutting, soldering, modifying electrical connectors on Motors / ESCs / Batteries, or modifying an aircraft airframe. 
Require Evidence Of Warranty Defect
If you discover a product issue you will be required to provide photo and/or video evidence of the issue. Once we are contacted, one of our product support agents will review your information and photos and will work with you on troubleshooting and diagnosis. Many issues are easily resolved with settings or configurations.
Warranties are Non-Transferable
Our warranty is for the original purchaser only. If the original purchaser sells an item to another party, the warranty does not transfer to the new buyer.

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