If you ordered the wrong item or no longer need it, please contact customer service as soon as possible to request a cancellation before the order ships. Please note that cancellations are not guaranteed once an order is placed—orders may be processed and handed off to the warehouse quickly, and it’s possible for an order to ship even if you haven’t received a tracking number yet.

If your order has already shipped, we accept returns within 30 days of delivery, provided the item meets ALL of the following conditions:
*The item is new, unassembled, unused, and in its original packaging with all parts, accessories, and materials included.
*Before returning, please provide a photo or video of the product's outer packaging and obtain return authorization.

Refund Deductions (Restocking + Non-Refundable Fees)
Except for incorrectly shipped items, customers are responsible for applicable restocking fees and Worry-Free Delivery® fees (if purchased).

Non-refundable fees
●Original shipping fees are non-refundable
●If Worry-Free Delivery® was purchased, the Worry-Free Delivery® fee is non-refundable once the order has shipped
○Worry-Free Delivery® is an optional shipping protection service that applies during transit (for example: loss, damage, or theft claims).
○Because the coverage becomes active once the order ships, the fee cannot be refunded after shipment—even if the item is later returned.

Restocking fees (includes return shipping and return processing)
The restocking fee covers all costs associated with the return, including the prepaid return shipping label and return processing/handling.

Restocking fee policy
●Oversized parts (e.g., fuselages, main wings, stands, floats, large-scale car bodies, etc.): 15% restocking fee
●Orders over $99: 15% restocking fee
●Orders under $99: $6.99 restocking fee
Examples
1.Oversized parts example
Order Total $60.98 = Oversized Parts $53.99 + Shipping Fee $6.99
Refund for Oversized Parts = Order Total − Shipping Fee − Restocking Fee
= $60.98 − $6.99 − ($53.99 × 15%) = $45.90
2.Order over $99 example
Order Total $199.99 RC Product
Refund for RC Product = Order Total − Restocking Fee
= $199.99 − ($199.99 × 15%) = $167.00
3.Order under $99 example
Order Total $56.98 = Small Parts $49.99 + Shipping Fee $6.99
Refund for Small Parts = Order Total − Shipping Fee − Restocking Fee
= $56.98 − $6.99 − $6.99 = $43.00

Return Shipping Responsibility
●For eligible returns, FMS provides a prepaid return shipping label
●If your return is the result of a shipping error (we shipped you the wrong product), FMS will pay the return shipping costs and no restocking fees will apply

Return Condition Requirements (Important)
Returned merchandise must be new and unused and in its original packaging, complete with all parts, accessories, and materials. We are unable to process returns if:
●Parts/accessories/materials are missing
●Items are damaged due to improper packaging during the return shipment
We recommend taking photos of the item’s condition and packaging before shipping your return in case damage occurs during transit.

If you receive merchandise that you believe is defective or dead on arrival, please contact FMS within seven days of receiving the product. Many reported issues can be resolved through product settings, configuration, or troubleshooting assistance.

Submit a support request through our Contact Us page. Please include:

• Your full name
• FMS order number
• Product delivery date
• A detailed description of the issue
• Clear, well-lit photos showing the product from multiple angles
• A clear video demonstrating the issue, when applicable
• An itemized sales receipt if the product was purchased from an authorized retailer instead of directly from FMShobby.com

Once your request is submitted, an FMS Product Support agent will review the information, photos, and videos provided and work with you to troubleshoot and diagnose the issue.

All resolutions are determined by FMS Product Support in accordance with the applicable product warranty, troubleshooting results, and terms of purchase. Because FMS offers a wide range of products and each situation is different, available resolutions may vary, and every claim is evaluated individually.

• Package not delivered (lost)
For package loss prior to delivery, contact us to file a claim with the shipper.

• Package was stolen after delivery
We are not responsible for damage or theft after the package has been delivered.

• Visible packaging damage
Refuse the shipment if possible. In the event that you have accepted the delivery and later find significant packaging damage resulting in damage to the product, please contact us within 7 days of receiving the product. Kindly refer to the detailed return steps below. To expedite the return process, please provide at least one photo of the damaged box and one photo of the damaged product.

If you order an RC model (such as an airplane or car) and you also order small spare parts, sometimes FMS will pack the spare parts inside the RC model's box. Before contacting customer service to report a missing item, please check all areas/cavities inside the box thoroughly.

Every order processed by FMS's warehouse is video recorded and precisely weighed to ensure order accuracy. If you have thoroughly checked your shipping boxes, retail boxes, and packing material and still cannot find your item, please contact us using the form below, and we will be glad to help you locate your items or ship you the missing parts if necessary.

• FMS is not responsible for damage or theft occurring once the package has been delivered.

• FMS is not responsible for failures, usage issues, wear and tear, damage, accidents, or injury stemming from abnormal use, modifications, driver/flyer/operator skill level, weather, and/or terrain.

• Issues stemming from driver/flyer/operator skill such as response time, hitting the wrong button, alteration of settings, improper handling, and improper binding and set-up are specifically excluded from our coverage and warranty claims will be rejected.

If purchasing from a site other than www.fmshobby.com, please refer to that site for applicable policies and contact information. Products purchased from a local hobby shop, online retailer, or a third party must be returned to the original place of purchase under the approval of the seller.