FMS is devoted to providing trusted service for our customers. If you have any dissatisfaction with our products, we will do our best to help you.
We offer a 30-day return policy, the new and unused products purchased directly from www.fmshobby.com can be returned for Refund or Credit, under the guidelines and exclusions below.
• If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.
• If your return is the result of a shipping error (we shipped you the wrong product), FMS will pay the return shipping costs.
• Returned merchandise must be in new and unused condition and in its original packaging, complete with all parts, accessories, and materials. We will be unable to process returns if parts are missing, or if items are damaged due to improper packaging.
• We recommend taking photos of the item's condition and packaging in case damage occurs during shipping.
• If a customer receives merchandise they believe is defective or DOA, please contact us. Many issues are easily resolved with settings or configurations.
• Email us at firstname.lastname@example.org
- The subject should be: Defective or DOA
- The body of the email please include the customer name, order number, delivery date, and summary of the issue.
- Please take 360° photos or video clearly and with good lighting.
- If the customer did not purchase the item directly from www.fmsmodel.com, please attach an itemized copy of the sales receipt for proof of purchase.
• Once we are contacted, one of our product support agents will review your information and photos and will work with you on troubleshooting and diagnosis.
• Resolution is decided solely by Product Support in accordance with the warranty and terms for each respective product based on troubleshooting and diagnosis of the issue(s). Due to the breadth of merchandise offered by FMS, there is no standard compensation policy and each case is handled uniquely.
• Package not delivered (lost)
For package loss prior to delivery, contact us to file a claim with the shipper.
• Package was stolen after delivery
We are not responsible for damage or theft after the package has been delivered.
• Visible packaging damage
Refuse the shipment if possible. See detailed claim steps below. To help expedite the claims process, take at least one photo of the damaged box and one photo of the damaged product.
If you order an RC model (such as an airplane or car) and you also order small spare parts, sometimes FMS will pack the spare parts inside the RC model's box. Before contacting customer service to report a missing item, please check all areas/cavities inside the box thoroughly.
Every order processed by FMS's warehouse is video recorded and precisely weighed to ensure order accuracy. If you have thoroughly checked your shipping boxes, retail boxes, and packing material and still cannot find your item, please contact us using the form below, and we will be glad to help you locate your items or ship you the missing parts if necessary.
• FMS is not responsible for damage or theft occurring once the package has been delivered.
• FMS is not responsible for failures, usage issues, wear and tear, damage, accidents, or injury stemming from abnormal use, modifications, driver/flyer/operator skill level, weather, and/or terrain.
• Issues stemming from driver/flyer/operator skill such as response time, hitting the wrong button, alteration of settings, improper handling, and improper binding and set-up are specifically excluded from our coverage and warranty claims will be rejected.
If purchasing from a site other than www.fmshobby.com, please refer to that site for applicable policies and contact information. Products purchased from a local hobby shop, online retailer, or a third party must be returned to the original place of purchase under the approval of the seller.
Our Return Process has Three Steps: Return Approval, Return Shipment, and Refund Processing.
Step 1: Return Approval
All returns must first be emailed to email@example.com for approval and detailed instructions.
Step 2: Return Shipment
• When packing the return order, please be sure all the original packing materials, parts and manuals are included.
• Returns sent COD will not be accepted.
Step 3: Refund Processing
• Refunds will be issued within 3 to 5 business days after we receive the items.
• Seasonal conditions may result in greater than 5 business days to process returns.
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