Start collecting points toward free gifts, coupons and more.
FMS Adventurer Sign Up
Get 300 points for signup as new customer
Purchase Product
Earn 1 point for every $1 spent. Some products offer extra points
Write a reviews
50 points for leaving a review
Follow us on social media
Follow us on social media and earn points per platform
Refer your friends
Refer a friend who purchases using referral link and get referral rewards for per friend
Frequently Asked Questions
We understand this whole FMS Adventurer thing might be new for you. That’s why we’ve assembled a few FAQs we think you might want to know.
1. What is the FMS Adventurer?
FMS Adventurer is FMS upgraded reward program; you will earn points and redeem exclusive perks or coupons here.
2. How do customers earn points in the Reward Program?
QuestPoints can be earned through various actions, including purchases, referrals, and engagement with our brand on social media. The more you interact with us, the more rewards you can unlock.
3. How can customers track their reward points and tier status?
Customers can easily check their points and tier status by logging into their online accounts on our website and clicking the 'Check Reward' button. Scroll down to the rewards page to see all your points transactions.
4. What are the key features of the FMS Adventurer Program?
Yes, the charging dock has built-in safety features like overcharge protection, temperature control, and short-circuit prevention. These features allow you to leave your devices charging overnight without risking damage.
5. Why are my QuestPoints pending?
Pending QuestPoints: Once an order is placed, your QuestPoints will be pending till your order is complete fulfill. If you cancel your order during this period, the QuestPoints will also be cancelled.
6. Is it possible to transfer points and rewards?
No, points and rewards are non-transferable.
7. How do customers redeem their reward points?
Redemption is simple. Customers can log in to their accounts, visit the Rewards page, and choose from a variety of options to redeem their points, including discounts, exclusive products, or special experiences.
8. Are there any fees or hidden charges associated with the new program?
No, the program is free to join, and there are no hidden fees. Our goal is to provide a transparent and rewarding experience for all members.
9. Are there any restrictions on who can join the Reward Program?
The program is open to all customers who meet our standard eligibility criteria. We believe in inclusivity and want to ensure that everyone has the opportunity to enjoy the benefits of our new Reward Program. Please make sure you log in to your account every time you make a purchase; otherwise, you will lose your points.
10. Will my membership level and points expire?
-Yes, both the membership level (VIP Tier) and points will expire after one calendar year.
-The VIP tier will expire after one year. For example, if you achieve your VIP tier on May 30, 2024, it will expire on May 30, 2025.
-Points will expire one year from the day they were earned, meaning your points might expire on different days.
11. Will my points and membership level expire at the same time?
No, points and membership levels have separate expiration policies.
-Points Expiration: Points will expire after one year from the date they were earned. Make sure to redeem your points within this timeframe to enjoy the benefits.
-VIP Tier: Our VIP tier depends on your annual spending. If your spending does not meet the required amount for your current level by the same date next year as when you achieved your tier this year, your tier may be adjusted to the corresponding level based on your total spending.
12. How can customers provide feedback or seek assistance related to the new program?
We encourage customers to contact our dedicated customer support team through the Contact Us page for any questions or assistance regarding the new Reward Program. Your feedback is highly valued and will help us continuously improve and enhance the program.
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